Real outcomes — census growth, staff retention, and improved care delivery
In Massachusetts, we partnered with a confidential assisted living community that was facing occupancy challenges and high staff turnover. Within 12 months, occupancy rose significantly from 68% to 92% as a result of improved marketing outreach, stronger referral pipelines, and enhanced resident experience initiatives. At the same time, staff turnover was reduced by 30% through the introduction of clear career ladders, professional development opportunities, and structured training programs. To further strengthen the community, we revitalized dining services, expanded activity offerings, and improved family communication channels, creating a supportive environment that benefited both residents and staff.
In the Northeast, we worked with a confidential home care agency that sought to scale operations while addressing caregiver retention issues. By implementing scheduling playbooks and introducing caregiver retention bonuses, we increased efficiency and rewarded loyalty, leading to a 20% rise in weekly service hours. Additionally, we built a strong and sustainable referral network by partnering with local hospitals, physicians, and geriatric care managers. These steps not only improved service delivery and client satisfaction but also positioned the agency as a trusted provider within the broader healthcare community.
In the Southeast, we collaborated with a confidential adult day care center that aimed to expand its reach and stabilize attendance. We introduced new transportation routes to make services more accessible, which directly improved daily attendance numbers. To better serve participants with cognitive challenges, we launched memory-care friendly programs that enriched engagement and social interaction. Furthermore, by diversifying the payer mix, the center achieved greater financial stability and reduced reliance on a single revenue stream. These efforts created a more resilient and inclusive program that continues to thrive in its community.